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There are no wagering requirement before you can withdraw your deposit or winnings made with your deposit.
| When you make a deposit where you receive a promotional bonus, we insert the bonus money into your account and add your deposit on top. To explain it better, we will be using the stack of chips on the right as an example -- the green chips represent your own deposit, and the red chips represent the promotional bonus you received (this is merely an example - your chips will not be colored like this when you play). the problem and give us details of how you prefer to be contacted as well as your local time zone. You can also contact the Help Desk directly at the toll-free support number below, 24 hours a day. German speaking support is available from 7:00 CET - 24:00 CET. |
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When you start playing, you will be wagering with the green chips - your own funds - first.
Both the green and the red chips can be used for playing at the Casino, and you can withdraw the green chips at any time you wish.
When you place a bet with green chips only, your winnings will also paid in green chips. If you include a red (bonus) chip in your bet, your winnings will be paid in red chips only.
The red bonus-chips can not be withdrawn directly -- when you have reached a pre-set wagering level you can withdraw the red bonus chips if you wish.
Should you choose to withdraw any of the green player-chips before reaching the pre-set wagering level, the red bonus-chips will be removed from your account. In other words - the bonus is a bonus for playing, which is converted into their monetary value only when you have fulfilled the terms of the bonus, but without preventing you from withdrawing at any time, should you wish to do so.
Please note that the required wagering level before you can withdraw the bonus is cumulative - i.e. you will need to fulfill the combined requirements from both the last and this bonus before you can withdraw the bonus(es) if you receive multiple bonuses before having fulfilled the required wagering level. You can receive only one bonus per deposit.
The wagering level before you can withdraw the bonus is set at each promotion separately. For example, the level for our Welcome Bonus is set at 85x (Deposit + Bonus). All games count towards this level. Remember, this requirement is only for the Bonus money!
Detailed Terms and Conditions can be found HERE.
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For VIP players there are no wagering requirements.
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